Customer Support Prediction
Customer support prediction helps organizations identify potential customer issues through their behavior patterns, preferences, and decisions using AI/ML techniques. Using the processes and gathered information, it addresses issues proactively beforehand and offers pre-emptive recommendations. With HyperSense AI Studio, you can:
  • Ensure customer satisfaction and loyalty
  • Enrich customer experience
  • Reduce customer abandonment rate and complaints
  • Improve customer retention rate
It eliminates the traditional challenges with the solution, such as manual intervention to identify the next best action for the issues, tedious and time-consuming processes, and lack of automation.

How can Customer Support Prediction help you?

Customer support prediction solutions help businesses to proactively identify potential customers and take pre-emptive actions beforehand through AI/ML techniques to improve customer experience.

  • Quickly resolves potential issues by predicting customer issues or complaints ahead of its time.
  • Ensure customer satisfaction and loyalty by predicting and addressing their issues beforehand and provides the next best course of action.
  • It improves customer retention with proactive outreach, pre-emptive solutions, and enticing offers.
  • Drive engagement with real-time, dynamic, and personalized recommendations.
  • Enhance brand reputation and revenue streams by proactively identifying and addressing customer issues or complaints.

Features of Customer Support Prediction

Improve customer satisfaction and experience with Customer Support Prediction solution

Analyze customer’s behavior patterns, preferences, and decisions to predict and proactively address issues before the customer complaints

Uses predictive analytics and machine learning techniques like automated model building to derive meaning from the vast and complex datasets

Offer enticing and personalized recommendations by leveraging Next Best Action (NBA) models to improve customer experience and retention

Get to know your customer better and drive successful marketing efforts towards increasing revenue

Predicts the right set of customer complaints which helps an organization assess and prevent churn

Your Questions Answered

We ‘ve put together some frequently asked questions to give you more information about what we offer. 

It helps an organization identify potential customer issues based on customer’s profiles and journeys using AI/ML techniques. Through gathered information, it proactively addresses issues before customers can complain and offers pre-emptive recommendations. It improves customer retention rate, customer experience, ensures customer satisfaction and loyalty.

The Next-Best-action model is a customer-centric approach that considers multiple actions taken for a specific customer and then decides on the best one to provide. The next best action is through a combination of the customer’s interests and the objectives of the business. It uses machine learning to decide in real-time, improving the chance of conversion and experience.

Various analytical techniques for Customer Support Prediction are Next-Best-Action (NBA) models, Classification, Machine learning techniques such as natural language processing (NLP) and, Automated model building.

The other solution offered by HyperSense AI Studio includes Business Assurance, Fraud Management, Revenue Forecasting, Customer Churn Prediction and Prevention, Network Operations, Revenue Maximization, Product & Price Optimization, Customer Hyper Segmentation, and Network assets and capacity planning.

All you need to do to get HyperSense AI Studio free for the first 14-days is, fill the above form and, you will receive an email on your registered email ID with credentials in 24 hours.

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*Free trial to all product tiers is limited for smaller datasets and your access is queued depending on total number of trials on any given day.