What is a digital ecosystem?
A digital ecosystem is a group of interconnected information technology resources that can function as a unit. Digital ecosystems consist of suppliers, customers, trading partners, applications, third-party data service providers, and all respective technologies. Interoperability is the key to the ecosystem’s success.
Why is the digital ecosystem important?
No matter where a company’s digital journey is, a digital ecosystem must be established to improve performance and assist with interactions outside the company. The digital ecosystem allows an organization to focus its energies on facilitating business value by removing frustrations linked to outdated, legacy B2B services. Furthermore, digital ecosystems add value to customer relationships by helping companies consistently meet service-level agreements (SLAs), provide quick fixes, and quickly surface expectations.
Many healthcare organizations are exploring the option of integrating artificial intelligence (AI) and machine learning (ML) into their systems to improve customer experiences and decision-making processes. A digital ecosystem will make this possible by ensuring the correct data is available at the right time, allowing healthcare organizations to take full advantage of AI and ML’s benefits.