What is a self-serve model?

A Self-serve model or portal allows customers to make a purchase on their own. It provides customers a faster way to attend to their needs without having to rely on a salesperson.


What is the importance of a self-serve model?

Businesses leverage self-serve portals to provide quicker service to customers and improve customer satisfaction. Additionally, it makes the business more scalable and helps save resources in terms of staff.


What are the benefits of a self-serve model?

  • Self-serve models allow customers to quickly address their issues.
  • It frees up the time of the sales staff and support team which can be used for addressing larger issues.
  • By providing quick access to information, and solutions, self-serve models help in building a positive customer experience.

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